Refund policy

Customer Return Policy

Effective Date: August 2026

At TACKORE TRUCKING LLC, we want our customers to have a clear and convenient shopping experience. If you are not satisfied with an eligible purchase, you may request a return in accordance with the conditions outlined below.

Return Period

Return requests must be submitted within 30 days from the date the order was delivered.

Eligible merchandise should:

  • Be unused and in its original condition
  • Be suitable for resale
  • Include original packaging when applicable
  • Include all components and accessories supplied with the order
  • Not show signs of customer-caused damage
  • Be accompanied by valid order information

Items that do not meet these requirements may not be eligible for a refund.

Items That May Not Be Returned

Certain products may be excluded from our return policy, including:

  • Personalized or customized merchandise
  • Final-sale products
  • Clearance items
  • Gift cards
  • Products that have been used or altered
  • Products damaged through improper handling or use

Where applicable, product-specific return restrictions will be disclosed on the product page or at checkout.

Refund Process

After an approved return is received, the merchandise will be reviewed.

If the return meets the applicable requirements, the refund will be issued to the original payment method within 5–10 Business Days.

Your bank, credit card company, or payment provider may require additional time before the refunded amount appears on your account.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping packaging

After reviewing the information, we will determine the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless otherwise stated.

If the return is caused by an incorrect shipment, verified product defect, or damage that occurred during delivery, we will review the situation and determine the appropriate return arrangement.